SHIP & DELIVERY
The delivery time is displayed live per product on the website.
Steht a product on "immediately available" is the average delivery time 2-3 business days, depending on the delivery speed of DHL. Every order is processed and shipped by us on the same day or at the latest one day after the order is received.
(For immediate delivery: If you have not received shipping information 10 days after your order, please contact our customer service.)
If we have a product not yet/no longer in stock and there is a pre-order in progress, it is provided with an estimated delivery date, which we will try to beat in any case.
(For pre-orders: If you have not received shipping information 10 days after the stated delivery date, please contact our customer service department.)
Please note that we cannot change your address after you have received an email that your order has been fulfilled. If this is the case, please contact us to get the shipping information. In some cases it is possible to forward your package to a post office. If not, we will have to wait until the shipment is returned to our warehouse. After that, if you want, we can resend your order.
Both shipping costs and VAT depend on your location. The values displayed in the shopping cart are therefore initially estimated values and will be updated during the purchase process.
When you are in your shopping cart, you can enter your code in the "Coupon Code" field on the right side of the page.
Only one discount code can be used for each order.
Credit card: this payment method is the most commonly used. To use it, you will of course need a credit card and the following information: Your credit card number, expiration date, and the CVV number located on the back of the credit card. Once you have entered and verified all the information, you can place your order..
Paypal: Pay with your Paypal account: You need to connect your Paypal account to our website once to pay with it..
SOFORT Überweisung: With SOFORT Überweisung we can see immediately when you have paid and can therefore send you your goods faster than with normal bank transfer.
Klarna invoice: You pay only when you have received the goods. You shop relaxed and make your order. The invoice will be sent by email.
Something is not quite as hoped? No problem at all. You can easily return your products.
- The item(s) must be unworn and unused. No stains, scuffs, or other signs that show the item has been worn or used.
- All items will be inspected before being accepted..
Please contact us by email at "firstname.lastname@example.org" with your order number and the reason for your return.
Our customer care experts will reply you within a few hours and take care of your request.